7-Day Money-Back Guarantee
Try AtlasYes risk-free. If you're not satisfied within your first 7 days, we'll refund your subscription.
1. Eligibility for Refund
Our 7-Day Money-Back Guarantee applies to new customers only on their initial purchase of a subscription plan. To be eligible:
- The request must be made within 7 calendar days of the original purchase date.
- The account must not have violated our Terms of Service (e.g., spamming, fraud).
- You must contact our support team to request the refund.
2. Non-Refundable Situations
While we aim to be fair, we cannot offer refunds in the following scenarios to prevent abuse of our service:
Account Bans & Violations
If your WhatsApp number is banned by Meta/WhatsApp Inc. due to your messaging activity (spamming, violating commerce policies), you are NOT eligible for a refund. We provide the infrastructure, but compliance with WhatsApp policies is your responsibility.
- Renewals of existing subscriptions (monthly or yearly) after the initial 7-day period.
- Accounts terminated due to violation of our Terms of Service.
- Credits added for "Pay as you go" or wallet top-ups that have been partially used.
- Custom enterprise plans or setup fees.
3. Processing Refunds
Once a refund is approved by our team, it will be processed immediately. However, depending on your bank or credit card provider, it may take 5-10 business days for the funds to appear in your statement.
Refunds are issued to the original payment method used during the purchase. We cannot issue refunds to a different card or bank account.
4. Cancellation vs. Refund
You can cancel your subscription at any time via your dashboard. Cancellation ensures you will not be billed for the next cycle. It does not automatically generate a refund for the current cycle unless you fall within the 7-day guarantee window and explicitly request it.
5. Chargebacks & Disputes
If you open a dispute or chargeback with your bank, your account will be immediately suspended pending investigation. We strongly encourage you to contact our support team first to resolve any billing issues amicably. Fraudulent chargebacks will result in a permanent ban from AtlasYes services.
6. How to Request a Refund
To request a refund, please email us with your Account Email and Transaction ID.